Privacy Policy

Framefitness Corp. Mobile App Privacy Policy
Last Updated: February 14, 2026

This Privacy Policy explains how Framefitness Corp. ("Framefitness", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you use the Framefitness mobile application and related services ("Services").

1. Scope
This Privacy Policy applies to the Framefitness mobile app experience for phone users. It is managed separately from reformer firmware/reformer-screen experiences, even where the same email account is used.

2. Information We Collect
We may collect:
- Account data: email address, authentication records, and security metadata.
- Profile data: first/last name, age, gender, height, weight, goals, interests, activity level, language, and units.
- Avatar data: uploaded profile image URL or selected profile color.
- Device and technical data: operating system information, app version, crash/error logs, and diagnostics.
- Usage data: session events, class engagement summaries, and profile completion status.
- Support data: communications when you contact us.

3. How We Use Information
We use personal information to:
- provide and operate your account and profile,
- enable temporary linking between your mobile profile and reformer sessions,
- personalize in-app experience and progress insights,
- secure the platform, prevent abuse, and troubleshoot issues,
- comply with legal requirements and enforce our terms,
- improve product reliability and quality.

4. How We Share Information
We do not sell personal information.
We may share data only with:
- service providers acting on our instructions (for example, infrastructure and storage),
- legal/professional advisors,
- public authorities when required by law,
- a successor entity in case of merger, acquisition, or reorganization, as permitted by law.

5. Data Retention
We retain personal information only as long as reasonably necessary for operational, legal, security, and dispute-resolution purposes. Data may be deleted or anonymized when no longer required.

6. Security
We implement technical and organizational safeguards designed to protect personal information. No system is completely secure, but we continuously monitor and improve our protections.

7. Children
The Services are not intended for children under 13 (or older where local law requires). If we discover unauthorized child data, we will take steps to delete it.

8. International Transfers
If your data is transferred across borders, we apply safeguards required by applicable law.

9. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing. You may also withdraw consent where processing relies on consent.
To submit a request, contact: privacy@framefitness.com

10. Changes to this Policy
We may update this Privacy Policy periodically. Material updates may be communicated in-app or via other appropriate channels.

11. Contact
Framefitness Corp.
Privacy: privacy@framefitness.com
Support: support@framefitness.com